Privacy Policy

Last updated: June 2026

Stitch Depot Inc ("we," "us," or "our") operates the website stitchdepotinc.com. This policy describes how we collect, use, and protect your personal information.

Information we collect

When you place an order, request a quote, or contact us, we collect information you provide directly: your name, email address, phone number, shipping address, and payment information. We also collect artwork files and customization details you upload as part of the ordering process. We may collect standard web analytics data (pages visited, browser type, referring URL) through our platform and analytics tools.

How we use your information

We use your information to process and fulfill orders, communicate order status and tracking, respond to inquiries and support requests, send transactional emails related to your order, and improve our products and services. We do not sell your personal information to third parties.

Artwork and design files

Artwork files you upload are used solely for the purpose of fulfilling your order. We retain files for re-order convenience for up to 12 months. You may request deletion of your files at any time by contacting us.

Payment information

Payment card information is processed by our payment provider and is not stored on our servers. We do not have access to your full card number.

Cookies

Our website uses cookies to maintain your shopping session and improve site functionality. You may disable cookies in your browser settings, though this may affect certain features.

Data retention

We retain order records for a minimum of 3 years for accounting and legal purposes. You may request access to, correction of, or deletion of your personal data by contacting us at embrodepot@gmail.com.

Contact

Questions about this policy: embrodepot@gmail.com · 416 E Banning St, Compton, CA 90222.